Frequently Asked Questions
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What is Butter Me Down?
Butter Me Down is a handmade vegan skin care line. The USDA certified ingredients in our lines are all raw, and cold-pressed. We carefully craft our products for the largest organ on your body to be free of all toxins and harsh chemicals.
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What makes your product different from others?
We keep it simple. We are who we say we are. No hidden toxic ingredients and each ingredient in each product is certified 100% organic, not just 30% of them. We hand picked each ingredient to formulate each product to feed your skin & epidermis.
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How long can I use the products?/ Do the products expire?
Most of all the products have a 12 month shelf life from when they are created.
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Where are the products made?
All products are made in Miami, Florida, United States. Each product is handmade by the creator.
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How can I get more information about a product?
Information about our products are listed in each individual page. We list the uses, benefits, ingredients & pricing. To get additional information on what each ingredient does, please visit our ingredients page.
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My butter melted! Help!
We always advise to keep the whipped moisturizers in a cool climate. Never leave your whipped butter in the car in hot or cold weather. If your butter melts. we suggest placing it in the refrigerator for a few hours to get back to the solid consistency. You may have to thaw out before use again.
The consistency will not be the same as when you opened it, but the benefits of each product remain the same.
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What does Cold Pressed mean?
Cold pressed oil means the oil was made without heat or chemicals. The process solely mechanical. Unfiltered and minimally processed. They have a shorter shelf life but are indeed healthier as they retain their original nutrients.
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I'd like to carry Butter Me Down in my store.. can I resell your products?
At the moment we do not have wholesale options available. We will have an application available soon for those interested.
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Can I return my order?
Please visit our Return Policy to read further about which cases are available for return.
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I need this stuff ASAP! Can I expedite my order?
We may be able to get your order sooner than standard shipping time. Please email our Customer Service team and they will reach back out in a timely manner.